Hi, can anyone let me know if you have used Hotel-Board.com to book accomodation etc - I have been looking around at best prices for both Intercontinental Hotel %26amp; Hotel Lyskirchen.
Hotel-Board seem to come up with some good prices but I don%26#39;t know anything about the website.Is it safe? I just don%26#39;t want to have any problems with a non-existant booking and then trying to get money back. So if anyone has used this website, please can they let me know everything was ok etc. Many thanks.
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I made a booking through hotel-board.com, but after reading their terms, I cancelled the booking. They don%26#39;t give you an instant confirmation, and you have to bring a signed voucher to the hotel. After cancelling, I got this mail:
%26quot;You never indicated why.... is it because you do not have money???%26quot;
Not very professional. I think it%26#39;s better to stay away from this site.
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I always recommend the main booking sites for Germany:
www.hotel.de
www.hrs.de
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Hi, thanks for the replies back. I am going to have a look at Hotel.de hopefully they are ok. If anyone has used them do let me know! Many thanks again.
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%26gt;If anyone has used them do let me know! %26lt;
I%26#39;m using both sites, HRS and Hotel.de, frequently and always to my utmost satisfaction.
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”Fraudulent bookings”!? Now this is just getting ridiculous. I made ONE booking, which I cancelled. I then made the same booking through booking.com, where I used the same perfectly valid credit card and got an instant confirmation, something they don’t provide at hotel-board.com.
After posting my comment above regarding my experience with hotel-board.com, I’ve received several mails from them. First I received a sincere apology from their customer services manager. Then I received two additional mails, threatening to forward my bank details “to the appropriate”! The icing of the case is this latest post where I’m accused of fraudulent bookings!
I don’t think I need to comment further on this matter. Everyone reading the above post from hotel-board.com will be able to make up their own mind on the (lack of) professionalism shown.
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the real question is how do these sites stay in business. are the hotels aware they are being represented by such agents?
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My name is Mark Derritz and I am Hotel-Board.com%26#39;s Customer Service Manager. Customer satisfaction is our company%26#39;s first priority; however we have rare incidents where our customer%26#39;s are not happy with the service we provide. I need to make some points clear about Hotel-Board.com%26#39;s services:
1. Hotel-Board.com provides instant confirmation hotels. When you make a booking, you instantly get the room reserved. Then your payment is processed and your prepaid accommodation voucher is released.
2. Hotel-Board.com works on prepayment principle, to maintain the most discounted contracts with the hotels. This means you need to provide a valid (chargeable) credit card to have your room reserved.
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Hello jaegerchick, I used hotel-board.com in May and it was the best deal I found on the net. 120 EUR cheaper than the nearest web site! made the booking, got the hotel voucher within an hour. I travel a few times a year for business and got experience with other hotel booking sites. hotel-board.com has nothing less than the big players except its great discounts.
My advice is you%26#39;d better check the hotel rate comparison web sites like hotelscombined.com and see who%26#39;s the best for the hotel you want.
Have a nice trip.
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Regarding the %26quot;instant confirmation%26quot;; when I made my booking through hotel-board.com, I found this in their terms:
%26quot;your reservation will be sent to our backoffice, where our travel professionals will finalize your booking in 24-72 hours excluding weekends and holidays%26quot;.
That%26#39;s not my definition on an %26quot;instant confirmation%26quot;.
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